Requirements:

-Strong telecommunications and IP networking background in troubleshooting and technical support.

-Strong understanding of voip protocols like SIP, H232, MGCP.

-Advance knowledge of SIP based telephony architectures, Unified Communications technology and Application Servers.

-Familiarity with SBC & application switches is big plus .

-Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc 

.-Desirable working knowledge of tools like ethereal/ wireshark/ tcpdump/ sipp/ etc .

-Desirable skills and experience include 3GPP/ IMS, WebRTC.

-Hands-on knowledge of linux/ unix commands.-Energetic, self-motivated individual with excellent English communication skills 

.-Customer management and engagement skills 

.-Skill to connect and manage various stakeholders (external and/ or internal) .